A developed digital ecosystem
The cornerstone of e-Estonia is a well established digital infrastructure upon which secure and human-centered e-services can be built and used. The vision of Estonia’s digital development is to create a seamless digital state with the core of proactive services.
Kratt/AI: #KrattAI is helping achieve the best possible user experience in digital public services.
Cyber security: To ensure the digital continuity of the Estonian state, data embassies are established outside of Estonia. These data embassies serve as backups for strategically important datasets.
Lessons learned: Service design is an irreplaceable part of building customer-focused services.
Lessons learned: Digital-minded leadership that is determined to make e-governance a reality is needed for digitising the whole country.
Estonia’s digital success didn’t happen overnight. It was the result of decades of investment and experimentation and collaboration between the public and private sector. It is about much more than technology. The key ingredients are political will and trust. The latest study showed that 82% of residents trust Estonian e-services.