Estonia is a digital pathfinder
In Estonia, all government services are available online, except for getting married and getting divorced.
Kratt/AI: The national #KrattAI strategy seeks to boost the adoption of AI in both the public and private sector. The aim of the strategy is also to increase the relevant skills and R&D base as well as to develop the legal environment.
Cyber security: Estonia is globally recognised as a country with safe e-services both in the public and private sector. The cornerstones of these services are the secure data exchange layer X-Road and widely used strong authentication solutions like e-ID, m-ID and Smart-ID. Estonia uses KSI blockchain technology on the national level to ensure the integrity of data in public sector databases.
Estonia is also known for its high-level cybersecurity conferences and technical exercises organised by the CCDCOE, NATO’s cyber defence hub based in Tallinn.
Lessons learned: Digital-minded leadership that is determined to make e-governance a reality is needed for digitising the whole country.
Estonia’s digital success didn’t happen overnight. It was the result of decades of investment and experimentation and collaboration between the public and private sector. It is about much more than technology. The key ingredients are political will and trust. The latest study showed that 82% of residents trust Estonian e-services.